“Superlative PDR” Perth's Most Trusted Paintless Dent Repair Service 0419190752
Privacy Policy
When we talk about ’us’, ’our’ or ’we’, it means Superlative Automotive Pty Ltd. The words ’you’ or ’your’ means you, the visitor to our website.
Personal information is information that would identify you, or from which you can be identified. It is important to us to protect your personal information. We don’t give it away or sell it and we have systems in place to protect it.
COLLECTION
We collect personal information about you only when you give it to us, usually when you complete one of our forms. We don’t collect your information from anywhere or anyone else.
We may also use ‘cookies’ so that we can customize our web pages or so that you do not have to keep filling in your details repeatedly. Cookies may also track the information that you access on our website. Cookies do not necessarily collect information that can identify who you are, more about what you like. You can change your browser settings or use anti-virus software to limit the ability of cookies to track your internet use. Information on ‘cookies’ and how they work, available here: https://computer.howstuffworks.com/cookie.htm
WHAT PERSONAL INFORMATION WE COLLECT
The information that we collect about you may vary depending on your involvement with us. We endeavour to only ask you for information that is reasonably necessary for the provision of our services to you. You are not required to provide the personal information that we request, but if you chose not to provide it, it may hinder or prevent our ability to provide the best possible service to you. It may also hinder communication with you.
The information that we collect may include:
Contact details (name, address, phone numbers etc.) This lets us keep you in touch and up to date on what is happening with your repairs.
Payment details to facilitate payment of your accounts.
Details on your vehicle to facilitate quotations and repair.
It is normal practice to display the work of our service as media on our website. If you do not wish any pictures of your vehicle displayed, we will remove them on request, or not publish if given prior notice. License plates are normally removed/hidden from view, if plate is visible in a photo and you do not wish it to be, inform us and it will be removed from our marketing.
SECURITY AND HOLDING OF YOUR PERSONAL INFORMATION
We take all reasonable steps to protect the personal and sensitive information we hold from interference, misuse, loss, unauthorised access, modification or disclosure.
Only authorised personnel are permitted to access your data. Where we use cloud storage, we take all reasonable steps to ensure that the providers we use have privacy policies in place that comply with Australian privacy regulations and principles.
We will delete personal information once there is no longer a legal or other need for us to retain it.
USE
We use your personal information solely to provide the best possible service to you, our valuable clients.
ACCESSING YOUR PERSONAL INFORMATION
You are free to access to your own personal information we hold by requesting it from us. In some circumstances, we may need to deny your access request, for example where granting you access would have an unreasonable impact on someone else’s privacy or any other reason consistent with the privacy act.
If we do so we will provide you with an explanation in writing for why access is denied, including information on the process for a complaint regarding the refusal.
CORRECTING YOUR PERSONAL INFORMATION
We take all reasonable steps to ensure that the personal information we collect is relevant, accurate, complete, and up to date. We provide the opportunity to update your details via the contact page on our website.
DISCLOSURE
We don’t give away or sell your personal information. We will only disclose your personal information if we are legally compelled to do so or it is necessary to provide instruction to our professional advisors. We will seek your permission in that case.
STORAGE OVERSEAS
We may change the host of this website from time to time in accordance with our business requirements. This may mean that the information collected through our website is hosted overseas. We do our best to use reputable companies that have appropriate information protection to host our website.
LINKS and PUBLIC FORUMS
We have no control over the information accessed through links from our site. You use links at your own risk. If you connect to another website via a link on our website the privacy policy on that website will then apply.
If you post your personal information in a public forum, we have no control over how it is used and no responsibility to protect it for you.
FEEDBACK
Any feedback or concerns regarding the way we manage your personal information should be directed to superlative@live.com.au. We will take action to fix any problems, within reason. We will update this policy as the need arises.
👉STOP! and check for broken paint👈
🚫 NO! We DO NOT repair dents with broken, cracked, split paint. If the paint is affected, contact a Panel and Paint shop.
✅ CONTINUE, if the dents have light scratches or scuff marks. These are the dents we excel at fixing, and we’d love to assist you.